Westfield  Surgery’s Patient Involvement Group - New Members Needed!

 

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The doctors’ surgeries in Westfield and Sedlescombe have started a new initiative called the Patient Involvement Group. This group meets every six weeks and has the aim of working with both surgery staff and patients to develop and improve the service offered. We welcome new members and if you would like to be part of this group, please contact Keith Newman, the Practice Manager.

 

The “P.I.G.” doesn’t deal with specific individual complaints. (For information how to make a suggestion or a complaint to the surgeries go to the website or contact practice managers Keith Newman or Georgina Cook.) Its purpose is to provide a community and patient perspective so that doctors and staff can try to make their service as good as it can be.

 

Summary of the Minutes of the Last Meeting

The last meeting was on the 9th of January and we talked about the following issues and topics:

•The wording and layout of the new Practice Brochure (coming out soon!) and the revised website.

•A support meeting for patient participation groups

•The new electronic booking screens in our surgeries - the advantages and future potential of these.

•The “Virtual” P.I.G. which enables patients to contribute to the discussion of the group without actually attending meetings. We discussed using email or an online service such as “Google Groups” or “Hangouts”. We welcomed our first virtual member. N. B. We would like to have members who are representative of all the social and age groups in the villages.

•Networking and good practice

•The policies and structure of our P.I.G. A “Purpose” statement has been written and revised.

•Meeting with other surgeries in the local federation and arranging for one of the doctors to attend some of our meetings.

•The patient Questionnaire which is in circulation at present. Its aim is to have a better understanding of the opinions of patients and their ideas for developments. (Pick one up from the surgery or download it from the website).

•The Practice Manager, Mr Newman, spoke about the big problems that pharmacies are having in getting hold of medicines and the delays for patients that seem now inevitable.

 

The next P.I.G. meeting will take place in February at the Westfield Surgery. If any readers would like to bring any topics or issues to our attention please send your ideas to Keith Newman who can also tell you the date and time of the meeting. Remember, we are looking for more volunteers to be part of this friendly group. If you think that you might like to help, contact us via Keith Newman at Westfield Surgery.